The Commercial-News, Danville, IL

Local News

July 17, 2013

Citi sales center to close

DANVILLE — A business some officials didn’t even know existed in the city is closing.

Citigroup’s sales support center, located inside Genpact at 1901 E. Voorhees St., is laying off 121 employees by the end of September.

Most will see their positions end Sept. 13, according to Citi Public Affairs Director Mark Rodgers.

In a statement from Rodgers, he said “(This week) we announced the closing of our Danville, Illinois, facility. The Danville facility was originally established to handle the surge in demand for refinancing; however, due to the ongoing decline in refinance volumes, the excess capacity Danville provided is no longer needed. Affected employees will be eligible for Citi severance benefits and transition support.”

Mayor Scott Eisenhauer said the city received a letter Tuesday from Citibank, N.A. and its subsidiaries, that they are conducting a reduction in force at their facility at 1901 E. Voorhees St. as a result of closing that site.

He said 121 employees will be laid off prior to Sept. 30.

The letter is similar to one filed by FreightCar America Inc. earlier this year giving notice of that business laying off more than 250 people at its Danville plant on Cannon Street.

The 250 or so FreightCar employees, many members of United Auto Workers Local 2419, received the letter through the Illinois Worker Adjustment and Retraining Act, or WARN. The law requires employers with businesses of 75 or more full-time employees to give 60-day notice pending plant closure or mass layoffs.

Vermilion Advantage President and CEO Vicki Haugen said the Citibank center closure in no way affects Genpact.

“It’s not related,” Haugen said.

Citi leased space in Genpact’s building for the sales support center for mortgage refinancing services.

Rodgers said the sales support center opened in January 2012 to help handle the excess capacity for refinancing activity Citi was experiencing. For the most part, employees were hired on a temporary basis initially, he said.

The employees then became full-time Citi employees, he added, meaning they now are eligible for severance benefits and outplacement support.

“These were credit specialists and mortgage consultants primarily,” Rodgers said.

With the drop now in refinancing, there is no more overflow and the facility is no longer needed, he said.

Citi, a global bank, has about 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services and wealth management.


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