The Commercial-News, Danville, IL

Local News

January 8, 2014

Patient service remains top priority

DANVILLE — Directors at medical centers in the area anticipate offering more services, technology and partnerships to help patients in 2014.

Presence USMC

Mike Brown, regional president and CEO of Presence United Samaritans Medical Center in Danville and Presence Covenant in Urbana, looks forward to several changes this year.

Computerization remains a big focus, including the introduction of a patient portal in the spring. Patients will be able to see their medical records online.

For physicians and staff, the proliferation of electronic medical records will continue to grow. The Computerized Physician Order Entry system is already in use, and will expand.

Another area of focus involves collaborating with community partners, such as CRIS Healthy-Aging and United Way, for example.

“How do you collaborate with the community partners? How do you strengthen and create those partnerships?” he said. Other agencies help by offering programs to keep people out of the hospital or to introduce families to programs.

In the past, the emphasis was on volume — how many patients could the hospital hold? Now, Brown said, the emphasis is on value — how to keep people healthy and out of the hospital. About 60 percent of procedures are done on an outpatient basis, he said.

In 2014, the focus will be on providing care in a new environment of health care, while meeting the needs of the community, he said.

Carle

Patients will find more services at the Carle sites on Fairchild and Vermilion streets in 2014.

The Vermilion site will offer nuclear medical stress tests, starting Jan. 6, and more cardiology services, said Harry Brockus, chief executive officer at the Carle Hoopeston Regional Health Center. Hours for vascular and ultrasound services also will be expanded at Vermilion.

At the Fairchild site, the radiology and lab space will be expanded, hopefully by the middle of the year, he said.

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